Terms and conditions

100% Money Back Guarantee

We want to give you the best value E-learning course possible.

If you do not agree that ALL the material you receive when you purchase the Practice ICAO English course is worth at least thirty (30) hours of classroom time with a specialised aviation English instructor, and you wish to refund your payment, simply send us an email WITHIN TWENTY FOUR (24) HOURS OF PURCHASE, to payment@practiceicaoenglish.com (or by replying to any of our contact email addresses) with the subject: “REFUND PLEASE”. We will refund 100% of your money.

We may ask you to help us by telling us why you want the refund so we can continue to improve our service to others.

Personal Note

It should be noted that the following document is for our legal protection and although the language in most legal documents has no emotional tone, we endeavour to always create the best service possible, deliver more value than is expected, listen to our clients and operate in an ethical, wholesome, friendly and courteous manner at all times, and create long term and mutually beneficial relationships with our clients. (see Final Note at the end of this document)


The following terms and conditions relate to all our websites and free material, as below:


www.practiceICAOenglish.com
ICAO Test Practice e-learning course (PIE) + free lessons
www.ICAOtestQuestions.com
Benchmark test, E-learning test to check if you are ready to take your ICAO English test.
www.youtube.com/user/icaoenglish
Youtube channel full of FREE Aviation English video lessons (icaoenglish).
www.authorstream.com/icaoenglish/Aviation-English/
Authorstream Channel full of FREE Aviation English video lessons.

Acknowledgment and acceptance of General Conditions

  1. We, Us, the Site refers to practiceICAOenglish.com, its owners and its affiliates.
  2. You, the user, the customer, the client, refers to anyone else.
  3. Your access to and use of the Site (collectively, your Access) is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Site (General Conditions).
  4. Your Access to the Site constitutes your agreement to be bound by the General Conditions. We reserve the right to revise, amend and update the General Conditions at any time effective on the date of posting to the Site of the new and amended provisions.

Disclaimer

The content on this website is implicitly intended for the improvement of and practice of English within an aviation context and to sit your ICAO English exam or an aviation English test.

Although we believe it is possible to raise your ICAO level from 3 to 4 in reasonable time using the resources from this web site combined with our other sites, the individual users result will depend on the frequency of use, on their aptitude to learn and retain information, level of motivation, interest and desire to improve, the accuracy of the exam you are sitting to comply with the ICAO rating scale and other possible factors out with our control.

We have taken and continue to take all reasonable care in sourcing, creating and presenting the information contained on this web site but no responsibility is accepted on our part for any financial or other loss or damage that may result from its use.


Pricing payment terms

We reserve the right to alter the pricing, payment structure or package at any time without notice; however we endeavour to constantly strive to deliver more value to our clients than is expected of us.


Rates of currency exchange

All our prices are stated in Euros (€). You will be charged the equivalent rate in your own currency according to the rate of exchange at the time your payment is processed, according to our online billing service provider.

Access Terms

Users must protect their usernames and passwords from unauthorised use. Users of the Site must agree to the practiceICAOenglish.com Privacy Policy. By your use of the Site you consent to the collection, storage and our internal use of your personal information in accordance with this Privacy Policy.  Don’t worry; we are opposed to spam and misuse of personal details. We respect your privacy and will closely guard the personal information you trust us with.

Anonymous Information

We collect anonymous information about your activities on the Site. Anonymous information is information that is not linked to your identity. This information is primarily used to assist us in enhancing the learning resources, and the information remains anonymous at all times. By using the Site you grant us the right to use this anonymous information for our own purposes, such as the preparation of statistical reports, provided we otherwise comply with our obligations in respect of the use of personal information.

Ownership of content on the site

  1. The materials displayed on the Site, including without limitation all information, text, materials, graphics, software, tools, results derived from the use of software and tools, advertisements, names, logos and trade marks on the Site (Content) are protected by copyright, trade mark and other intellectual property laws unless expressly indicated otherwise on the Site.
  2. You must not modify, copy, reproduce, republish, frame, download onto a computer, upload to a third party, post, transmit or distribute this Content in any way except as expressly provided for in these General Conditions or with our express prior written consent.

Access to the Site

  1. You may view the Site using your web browser and save an electronic copy, or print out a copy, of parts of this Site solely for your own personal use, information, research or study, but only if you keep all Content intact and in the same form as presented on the Site (including without limitation all copyright, trade mark and other proprietary notices and all advertisements).
  2. You must not access or use the Site or the Content in any manner or for any purpose which:
  3. is illegal or prohibited by any laws that apply to you;
  4. violates our rights in any way; or
  5. is prohibited by the General Conditions.
  6. You must take your own precautions to ensure that the process which you employ for accessing the Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system or data which arises in connection with your Access.
  7. You must not use the Content for commercial purposes without first obtaining our express written authority.

Disclaimer and limitation of liability

  1. Although we have no reason to believe that any information contained in this Site is inaccurate, we do not warrant the accuracy, adequacy or completeness of the information, nor do we undertake to keep this Site updated.
  2. This refers to (but is not limited to) any specific information used, for example, a news item or report.  Even if it becomes out of date, we cannot keep all news items current.  They are only being used to teach English for Aviation –moreover, they may not give the full story.  Its purpose is not to inform.  Only to teach language.
  3. We do not accept responsibility for loss suffered as a result of your reliance on the accuracy or currency of information contained in this Site. We and our directors, officers, agents, employees, affiliates and contractors do not guarantee or warrant the Site will be uninterrupted, without delay, error-free, omission-free or free of viruses. The Content is provided “as is” without warranties of any kind, express or implied, including as to accuracy, timeliness and completeness.

Copyright

Copyright in this Site (including video, text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Except as expressly authorised by these General Conditions, you may not in any form or by any means:

  1. adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this Site; or
  2. commercialise any information, products or services obtained from any part of this Site, without our prior written consent.

Trade Marks

  1. Except where otherwise specified, any word or device to which the TM or © symbol is attached, is a trade mark in which we claim proprietary rights. We also assert all our trade mark rights under the common law or otherwise.
  2. If you use any of our trade marks in reference to our activities, products or services, you must include a statement attributing that trade mark to us in a prominent place and include the URL from which it came. You must not use any of our trademarks:
  3. in or as the whole or part of your own trademarks;
  4. in connection with activities, products or services which are not ours;
  5. in a manner which may be confusing, misleading or deceptive;
  6. in a manner that disparages us or our information, products or services (including this Site).

Advertising and links to other web sites

  1. The Site may contain links to third party sites (Linked Sites). Linked Sites are not under our control and we are not responsible for the content of any Linked Site or any hyperlink contained in a Linked Site (Subsequent Site). We provide these hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the Linked Site by us or by our directors, officers, agents, employees and contractors. You link to any Linked Site or Subsequent Site entirely at your own risk.
  2. Neither we nor our directors, officers, agents, employees and contractors give any representation or warranty as to the reliability, accuracy or completeness of any Linked Sites or Subsequent Sites, nor do we or they accept any responsibility arising in any way (including negligence) for errors in, or omissions from any Linked Sites or Subsequent Sites.

General

  1. We do not accept any liability for any failure to comply with the General Conditions where the failure is due to circumstances beyond our reasonable control.
  2. If we waive any rights available to us under these General Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
  3. If any of the General Conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions will nevertheless continue in full force.

Final Note

After stating the above, if you have any grievances related to our service or any of our sites, we invite you to contact us on the matter. We will deal with your enquiry respectfully and will do the best we can to put things right. If you have any enquiries, comments or feedback regarding these terms and conditions, please send an email to:

PIE Website